Shipping & Returns

Shipping

We ship worldwide! Some items may have restrictions, especially for international orders. Shipping costs and delivery times are based on the item production lead time, shipping method, and destination.

For parcel deliveries of products up to 36” in diameter,  you’ll see an estimated delivery window at checkout. For larger products, we will let you know the best freight options as soon as possible. 

Most shipping rates are size-based and calculated according to our carrier's guidelines.

 

Returns & Refunds

We want you to be happy with your order. If you’re not satisfied, you may request a return within 10 days of delivery.

• Returns must be in new, resalable condition with original packaging.

• A 10–15% restocking fee may apply upon the assessment of the product condition. Higher fees may be charged for items that are worn or damaged.

• Customers are responsible for return shipping on non-defective items.

• We recommend using a tracked and insured shipping method, as we’re not responsible for returns lost or damaged in transit.

To start a return, contact our support team within 5 business days of delivery, and we would be happy to assist. 

Damaged in transit? Please take photos of the damage to the packaging and the product and send them to support@prizewheeldepot.com along with your order number and tracking number, so that we can file a claim.  

Received a defective item or missing parts? Contact us immediately so we can make it right.

Please contact us at (732) 775-7510 or email us at support@prizewheeldepot.com for any questions.