Frequently Asked Questions
Most questions are answered here, but if you still need a hand, just give us a call at (732) 775-7510 or drop us a note at sales@prizewheeldepot.com
Product General Information
Where are your products made?
All 0ur prize wheels and plinko games are proudly manufactured in New Jersey and Georgia, using high-quality materials sourced from local suppliers. When you buy from us, you're supporting American craftsmanship and small businesses.
What materials are used in your prize wheels and games?
We use durable, high-quality materials, including powder-coated steel, aluminum, high-density fiberboard, wood, rubber, and fade-resistant printed graphics to ensure long-lasting performance.
Do your products come assembled?
Most prize wheels and plinko games are shipped partially assembled, with easy-to-follow instructions for final setup.
What types of prize wheels are available for parties?
Prize Wheel Depot offers standard, spinning, LED-lit, and customizable prize wheels, perfect for parties, fundraisers, and events to engage guests with fun party games.
Can prize wheels be used for both small and large events?
Yes, our prize wheels are versatile, with options ranging from compact wheels for intimate gatherings to large display models for large-scale events.
What makes a spinning prize wheel different from a standard wheel?
Spinning prize wheels, made in the USA, feature smooth rotation, adjustable speed, and precise stopping with minimal drift, ideal for trade shows, parties, and promotions.
What is special about the LED prize wheel?
LED prize wheels add a bright, exciting visual element with customizable light settings, enhancing the atmosphere for any event.
What is a dry-erase spin wheel used for?
LED prize wheels add a bright, exciting visual element with customizable light settings, enhancing the atmosphere for any event.
Is the dry-erase spin wheel reusable?
Yes, its surface is designed for repeated use, allowing quick updates without damage.
What makes the rainbow wheel popular?
The rainbow wheel (or multi-color prize wheel) is visually appealing due to its colorful design, perfect for attracting attention at fairs, parties, and promotional events.
What makes a Plinko board great for events?
Plinko boards are engaging, easy-to-play booth games with unpredictable outcomes, ideal for fairs, trade shows, and promotional events.
Are large Plinko boards suitable for crowded events?
Yes, large Plinko boards attract attention and provide interactive fun for many participants at trade shows, fairs, and school events.
How durable are large Plinko boards?
They are made with high-quality materials designed for repeated use, ensuring long-lasting entertainment.
What wheel accessories are available?
We offer accessories like replacement pointers, spinning mechanisms, segment inserts, cases, stands, and wall mounts to keep your prize wheel in top condition.
Ordering & Customization
Are your prize wheels customizable?
Our prize wheels can be customized with your logo in the center. You can write in or print your own prize to customize prizes as well.
How do I upload my logo?
Upload your logo on the product page when adding to cart, or email it to sales@prizewheeldepot.com after your order. We accept .AI, .EPS, .PDF, and high-resolution PNGs, ideally 300dpi and above. Just a heads up, if a file is low resolution, it may print blurry.
Can you help me choose the right products for my event?
We’d love to! Our team can recommend products based on your audience, budget, and goals. Contact us via sales@prizewheeldepot.com for personalized suggestions. For a more elaborate custom products, visit our sister website, www.spinningdesings.com.
My event date is approaching. How fast can you ship my order?
Our standard production time is 3–5 business days - typically, an LED wheel takes a couple of days longer. We offer express options upon request in both production and shipping. If you are in a rush, the best way to make it happen is to call us at (732) 775-7510. We are also on e-mail - sales@prizewheeldepot.com.
Do you offer reseller pricing or volume discounts?
Yes—we work with event planners, marketing agencies, and other partners, and offer volume discounts on orders of 10 or more. To set up a reseller account, contact us at sales@prizewheeldepot.com.
Can I create a custom prize wheel with my own prizes?
Yes, custom prize wheels allow you to insert your own prizes, names, or rewards, perfect for promotions, parties, and classroom activities.
How long does it take to design a customizable prize wheel?
Most customizable prize wheels can be designed in minutes by inserting your choices and adjusting segments.
Are custom prize wheels available for corporate events?
Yes, custom prize wheels can include company logos, colors, and promotional prizes, ideal for corporate giveaways and team-building events.
Can I customize the colors and segments on a rainbow wheel?
Yes, multi-color prize wheels allow you to adjust each segment to your preference for added versatility.
Can Plinko boards be customized with my branding?
Yes, many Plinko boards allow custom logos, colors, or themes to make your booth stand out.
Can I buy a ready-to-use prize wheel?
Yes, we offer pre-assembled prize wheels for immediate use at events or parties.
Can I buy a ready-to-use prize wheel?
Yes, we offer pre-assembled prize wheels for immediate use at events or parties.
Can I upgrade my existing wheel with new parts?
Yes, our wheel accessories are compatible with most models, allowing you to enhance durability or add new features.
Are spinning prize wheels easy to set up?
Yes, most come with pre-assembled stands and clear instructions for immediate use.
Are spinning prize wheels easy to set up?
Yes, most come with pre-assembled stands and clear instructions for immediate use.
How do I set up a Plinko game board quickly?
Place it on a flat surface, drop the discs, and start playing. Most boards require minimal assembly for instant entertainment.
Shipping & Delivery
Do you ship internationally?
We ship worldwide! Some items may have restrictions, especially for international orders. For more information, please see our Shipping and Return page.
Can I track my shipment?
Yes, once your order ships, we’ll send you a tracking number via email. For more information, please see our Shipping and Return page.
Can I use my own shipping account or courier?
To ensure reliable delivery and full order protection, we ship all orders under our own carrier accounts. For this reason, we are unable to accommodate third-party shipping accounts.
Can I use a small spin wheel outdoors?
Yes, in good weather, but all products should be stored indoors.
Are portable Plinko game boards easy to transport?
Yes, they are compact, lightweight, and easy to carry, ideal for traveling events, classrooms, or home parties.
Payment & Returns
What payment methods do you accept?
We accept major credit cards. For larger orders, ACH and checks are also an option. Please reach out to sales@prizewheeldepot.com for these payment methods.
Do you offer terms?
Since everything is made to order, payment is due at the time of purchase. If you’re working on a long-term project with split shipments, please contact us at sales@prizewheeldepot.com.
Do you offer refunds or returns?
We want you to be happy with your order. If you’re not satisfied, you may request a return within 10 days of delivery by emailing us at sales@prizewheeldepot.com. Please review our Return Policy for full details.
Payment & Returns
What are your customer service hours?
Our team is available (Eastern Time):
- Monday to Thursday: 8:00 AM – 5:00 PM
- Friday: 8:00 AM – 2:00 PM
How can I get in touch with you?
Contact us via:
- Phone: (732) 775-7510
- Email: sales@prizewheeldepot.com
- Address: 5106 Hwy 34, Wall, NJ 07727, USA